EP777 Privacy Policy – How We Protect Your Data

This Privacy Policy explains how EP777 ("EP777", "we", "us", "our") collects, stores, uses and — where applicable — shares the personal data of individuals who visit the EP777 website at ep777.fun, register a member account, use the EP777 mobile app, or interact with EP777 customer support.

EP777 takes the privacy of its members seriously. We are committed to handling your personal data responsibly, transparently and in a way that respects your rights. This policy has been written to be easy to read and understand, using plain Pakistan English rather than legal jargon.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which are available on the EP777 website. Together, these documents set out the full framework for how EP777 operates and how it treats its members.

If you have any questions about this policy or about how EP777 handles your personal data, you can contact us at any time. Our contact details are set out at the end of this document.

EP777 collects personal data in three main ways: information you provide to us directly, information we collect automatically when you use the platform, and information we receive from third-party service providers such as payment processors and identity verification services.

Information you provide directly:

• Full name, date of birth and gender (collected at registration for age verification and account management purposes).
• Email address and phone number (used for account access, transaction notifications and support communications).
• Country and city of residence.
• Payment account details — including the mobile wallet number or bank account details associated with JazzCash, Easypaisa, Raast, or a linked bank account — provided when making a deposit or requesting a withdrawal.
• Identity documents submitted during KYC verification, such as a copy of your CNIC (Computerised National Identity Card) or passport.
• Any information you share when contacting EP777 customer support, including the content of chat messages or emails.

Information collected automatically:

• Your IP address and approximate geographic location at the time of login and during active sessions.
• Device information including device type, operating system, browser type and version.
• Session data including login times, session durations and logout times.
• Gameplay activity including games played, bets placed, amounts wagered and outcomes. This data is used for account management, dispute resolution and responsible gaming monitoring.
• Deposit and withdrawal history on the EP777 platform.
• Cookie and tracking data as described in Section 6 of this policy.

Information from third parties:

• Verification results from KYC and identity check providers, confirming the authenticity of identity documents you have submitted.
• Transaction confirmation data from payment processors, confirming that a deposit or withdrawal has been completed.
• Fraud screening results from anti-fraud service providers, used to identify and prevent fraudulent activity on the platform.

EP777 only collects and processes personal data where there is a legitimate reason to do so. The primary purposes for which your data is used are as follows:

Account management and platform operation: To create and maintain your EP777 account, verify your identity and age, process deposits and withdrawals in PKR, award bonuses, manage your VIP status and provide you with access to all platform features including games, sportsbook and live casino.

Age and identity verification: EP777 is strictly an 18+ platform. We are required to verify that all members are of legal age before allowing access to games and betting. This includes checking identity documents as part of our KYC process. Age and identity verification is a non-negotiable requirement — accounts that cannot be verified will be restricted.

Payment processing and fraud prevention: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, mobile wallets and cards; to verify that payment accounts belong to the registered account holder; and to detect and prevent fraudulent transactions, chargebacks and money laundering.

Customer support: To respond to your queries, resolve disputes, investigate complaints and provide technical assistance. Support communications may be retained for quality assurance and training purposes.

Responsible gaming: To monitor gameplay patterns for signs that a member may be experiencing difficulty managing their gambling, and to apply responsible gaming interventions — such as deposit limit suggestions or account reviews — where appropriate. This is done in the interest of member wellbeing.

Marketing and promotions (with consent): To send you information about EP777 promotions, bonuses, new games and platform updates by email or SMS, but only where you have given your consent. You can withdraw marketing consent at any time by updating your account communication preferences or by contacting EP777 support.

Legal and compliance obligations: To comply with applicable laws, respond to requests from regulators or law enforcement, and to maintain records as required. EP777 retains certain data for compliance purposes even after an account is closed.

EP777 processes all transactions in Pakistani Rupees (PKR). Supported payment methods include JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other supported mobile wallets. When you make a deposit or request a withdrawal, you provide payment account details that allow EP777 to process the transaction.

Payment data is handled with the highest level of security. Full payment account numbers and card numbers are never stored in plain text on EP777 servers. This data is processed through encrypted payment gateways that meet industry-standard security requirements. EP777 stores only a masked or tokenised reference to your payment account — enough to identify the account for future withdrawals or refunds, but not enough for the full account details to be reconstructed from our records alone.

EP777 applies a payment consistency policy for the protection of all members: withdrawals are typically processed back to the same payment account used for the most recent deposit. This is a standard anti-fraud and anti-money laundering measure. If you need to withdraw to a different payment account — for example because a JazzCash or Easypaisa number has changed — you will need to contact EP777 support and may be required to provide verification documentation.

EP777 is not responsible for any fees applied by your bank or payment provider in connection with deposits or withdrawals. EP777 does not charge its own withdrawal fees on PKR transactions. If a transaction fails due to an error with your payment provider, EP777 will make reasonable efforts to notify you, but processing delays caused by third-party payment infrastructure are outside of EP777's control.

Know Your Customer (KYC) verification is a standard process used by online gaming platforms worldwide to confirm the identity and age of their members. EP777 carries out KYC checks to protect members from fraud, prevent underage access and fulfil its obligations as a responsible platform operator.

EP777 may request KYC documentation at any stage, including at registration, before processing a withdrawal request, or following an internal account review. You may be asked to provide one or more of the following:

• A clear copy of your CNIC (Computerised National Identity Card) or passport, showing your full name and date of birth.
• A selfie holding your identity document, or a live verification step, to confirm that the document belongs to you.
• A recent bank statement or a screenshot of your JazzCash or Easypaisa account showing your name and account number, to confirm ownership of the payment method linked to your EP777 account.
• Proof of address (such as a utility bill or bank statement) in some circumstances.

KYC documents are processed securely. They are used solely for the purpose of identity verification and fraud prevention and are not shared with any party outside of the verification process. Document images are stored using encrypted storage and are accessible only to authorised EP777 staff involved in the verification process.

If you do not complete KYC verification within the requested timeframe, EP777 may restrict your account — including suspending withdrawals — until verification is complete. Accounts that fail verification checks will be reviewed on a case-by-case basis. If a document is found to be fraudulent or does not match the account registration details, the account will be permanently closed and any balance may be forfeited.

EP777 uses cookies and similar tracking technologies on the ep777.fun website and in the EP777 mobile app. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences and understand how users interact with the platform.

Essential cookies: These are required for the platform to work. They maintain your login session so you do not have to log in again with every page you visit, keep your game state during an active session and ensure that security features function correctly. Essential cookies cannot be disabled without breaking core platform functionality.

Functional cookies: These remember your preferences — such as your preferred language, notification settings and display options — so you do not have to re-enter them each time you visit. Functional cookies are not required for the platform to work but improve your experience.

Analytics cookies: EP777 uses analytics tools to understand how members use the platform — which pages are visited most, where users drop off during the registration or deposit process, and which features are most popular. This data is used in aggregate form to improve the platform. Analytics cookies do not identify you personally.

EP777 does not use advertising or tracking cookies that follow you across other websites or build advertising profiles. You can manage and delete cookies at any time through your browser settings. Note that disabling essential cookies will affect your ability to log in and use EP777 normally.

EP777 does not sell, rent or trade your personal data. We share personal data only in the limited circumstances described below, and only with parties who are bound by appropriate confidentiality and data protection obligations.

Payment processors: Your payment account details and transaction amounts are shared with the payment gateways that process your JazzCash, Easypaisa, Raast, bank transfer, card or mobile wallet transactions. These processors handle your payment data under their own privacy and security policies and are contractually obligated to use it only for the purpose of processing your transactions.

KYC and identity verification providers: Identity documents and related personal data are shared with third-party KYC providers to carry out verification checks. These providers are authorised to use your data only for the specific purpose of identity verification on behalf of EP777.

Fraud prevention and anti-money laundering services: EP777 works with specialist third-party services to screen transactions and account activity for fraud and money laundering risk. Relevant data points may be shared with these services as part of automated or manual screening processes.

IT and platform infrastructure providers: EP777's platform is hosted and maintained with the support of technical infrastructure providers, including cloud hosting and software services. These providers may have access to data stored on EP777 servers as part of their service delivery, but are not permitted to use this data for any purpose other than providing the contracted service to EP777.

Legal and regulatory obligations: EP777 may disclose personal data to law enforcement agencies, financial intelligence authorities or other regulatory bodies where required to do so by applicable law, court order or regulatory direction. EP777 will always seek to limit such disclosures to what is strictly required.

Other than the above, your personal data will not be shared with any third party without your explicit consent.

EP777 retains personal data only for as long as it is needed for the purposes for which it was collected, or for as long as required by applicable law or regulatory requirements.

In practice, this means:

• Account data (name, contact details, login history) is retained for the duration of your active account and for a reasonable period after account closure to handle any post-closure queries, disputes or chargebacks.
• Transaction records (deposit and withdrawal history, PKR amounts, payment methods used) are retained for a minimum period after the transaction date to satisfy financial record-keeping requirements and to support any disputes or investigations.
• KYC documents (CNIC copies, passport copies, bank statements) are retained for as long as required by applicable anti-money laundering and identity verification obligations. This period typically extends beyond account closure.
• Support communications are retained for a reasonable period after the conversation has concluded, for quality assurance and dispute resolution purposes.
• Marketing preferences and consent records are retained for as long as your account is active and for a period thereafter to demonstrate compliance with consent requirements.

When personal data is no longer required and the retention period has expired, it is deleted or anonymised securely. Anonymised data — from which you can no longer be identified — may be retained indefinitely for analytical and statistical purposes.

As an EP777 member, you have the following rights in relation to your personal data. To exercise any of these rights, please contact EP777 support with your request. We aim to respond to all data rights requests promptly.

EP777 takes the security of your personal data seriously. We implement a range of technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration or destruction.

Key security measures in place include:

• SSL/TLS encryption on all pages, login sessions and data transmissions between your device and EP777 servers.
• Encrypted storage for sensitive data including KYC documents and payment references. Sensitive data is never stored in plain text.
• Access controls limiting access to personal data to authorised EP777 staff and service providers only, on a need-to-know basis.
• Secure password practices — passwords are hashed and salted before storage. EP777 staff cannot see your plain-text password.
• Session security measures including automatic session timeouts after periods of inactivity and device-based session management.
• Regular security reviews of platform infrastructure and third-party integrations to identify and address potential vulnerabilities.

While EP777 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure: use a strong, unique password for your EP777 account, do not share your login credentials with anyone, and contact EP777 support immediately at [email protected] if you suspect your account has been accessed without your authorisation.

EP777 is strictly an adults-only platform. The minimum age to register, deposit, play games or place bets on EP777 is 18 years. EP777 does not knowingly collect personal data from individuals under the age of 18.

If EP777 discovers that a member account has been registered by a person under the age of 18, the account will be immediately suspended, any deposits and winnings will be forfeited, and the personal data associated with the account will be handled in accordance with EP777's data protection obligations and applicable law.

If you are a parent or guardian and you believe that a minor may have registered an account with EP777 using your payment method or personal details, please contact EP777 support immediately at [email protected]. We will investigate and take appropriate action as a priority.

EP777 encourages parents and guardians to use device-level parental control software to restrict access to online gaming platforms. For guidance on responsible gaming tools and self-management resources, please visit the Responsible Gaming page.

EP777 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes — those that materially affect how your personal data is collected, used or shared — EP777 will make reasonable efforts to notify active members via email or via an in-app notification before the changes take effect. For minor or administrative changes, we may update the policy without specific notification.

We encourage you to review this Privacy Policy periodically so that you are always aware of the current version. Continued use of EP777 following the publication of any update constitutes your acceptance of the revised policy. If you do not agree with a change, you may close your account by contacting EP777 support before the updated policy takes effect.

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data EP777 holds about you, please contact the EP777 support team. We are committed to responding promptly and helpfully to all data-related enquiries.

You can reach EP777 at: [email protected]

When submitting a data rights request, please include your registered email address and a brief description of your request so we can locate your account and respond efficiently. We aim to acknowledge all data rights requests promptly and to provide a full response within a reasonable timeframe.

For general questions about your account, deposits, withdrawals or bonuses, the FAQ page is the fastest way to get answers. For questions specifically about how your data is used, the support email above is the correct point of contact.

This Privacy Policy was last updated in January 2026 and supersedes all previous versions.